Satisfaction Guaranteed

By Micheline Maynard

Micheline Maynard is an experienced business writer, broadcaster and educator, with expertise in both the transportation and food . See the industries. An author of several books, she is also known for her work with The New York Times, where she was the award-winning Detroit bureau chief and a senior business correspondent. She has also been a contributing columnist at the Washington Post. See Product Description below for details about this book. Please buy all of your books directly from the author or an independent Michigan bookstore.

Buy book or more from Literati Bookstore in Ann Arbor

Product Price $27.99

Product Description

At it’s heart, Satisfaction Guaranteed: How Zingerman’s Built a Corner Deli into a Global Food Community, tells an incredible American story.

Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers.

Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world. Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied.

Readers discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

If your mom loves an inspiring tale, and especially if she is an entrepreneur herself, this book will deliver (and so does Zingerman’s).